A. Preferably via our "Instant Fare Quote" booking engine, email or telephone.

A. As a customer of ours you can expect to receive:

  • Email Type: Description
  • Welcome Email: A welcome email is sent to all new customers, this contains some frequently asked questions about our company as well as log in details for our website.
  • Journey Acknowledgment: This is your confirmation email, there will be one of these per journey.
  • Receipt: This is dispatched at approximately midnight the day that you pay for your journey.
  • Journey Details and Pick-Up Instructions: This is perhaps the most important email we send, it lists your driver's contact details & pick-up instructions. Essentially everything you need from us when you travel. This will be dispatched when your driver is assigned to your journey.

A. The pick up instructions will be contained in the "Journey Details" email.

A. The "Meet and Greet" service is where the driver will park their vehicle and meet you with a name board in the appropriate place (e.g. an Arrivals Hall at an Airport).

This service is not included on our journeys as standard but can be added for an additional fee, to cover parking charges.

The driver will put exactly what you entered in the "Head Passenger Full Name" field onto the name board, therefore if you'd rather the driver doesn't know the passenger's name then use a pseudonym instead. Obviously you will need to make sure the passenger is aware so they know what to look out for!

A. No, we will track your plane's progress when it is in the air.

A. Yes, we are fully licensed. All our vehicles are also insured.

A. Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.

A. This could be due to a number of reasons, most commonly a misspelt email address.

If this happens to you please contact our office on 02380 01 02 03 and we will deal with your booking as quickly as possible.

A. Yes, as all bookings are pre booked we can provide a 24hr service.

A. No, in compliance with UK law Aero Taxis Southampton Ltd operates a strict non-smoking policy.

Call 24 hour service available

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